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ACCESSING IN-PATIENT CARE

The University College Hospital has over 30 wards and more then 800 beds.  Most of the wards are identifiable by a descriptive terminology derived from the Wing [East, West, South-East, South-West, West-West and North-West] and the floor [Ground, first, second, third and fourth]on which the ward is situated.  For example, South-East 3 [SE3] means the is located in the South-East Wing on the third floor.

Entry into the Wards: Following assessment in the clinics or any of our emergency points, you will be admitted into the ward as directed by the doctor, if the nature of you illness sp indicates.  Also those who have undergone surgical operation in our theatres or delivered of babies in the Labour Ward are transferred directly to the wards often after a period of recuperation in the Recovery Room/Intensive Care Unit.

Ward Admission: After the doctor recommends admission, the nurse is informed of this and he/she in turn informs the nurses in the assigned ward so they can prepare to receive you.  Thereafter you are expected to pay the necessary fees as detailed out to you by the nurse at the point of admission, following which you will be taken to the ward accompanied by a nurse and a porter.  Again, all fees can be paid at any pay-point closest to you. In addition, we have facility for Fixed Admission Deposit in which you can deposit certain amount of money to cover care for a period of 1 day or 1 week or w weeks.  With this facility, relatives do not necessarily have to be disturbed for the needs of the patient during the coverage period of the amount deposited.  Please enquire further details from the nurse, if you are interested in this facility.

When admitted:  A few essential things are necessary for in-patient admission such as change of clothes, toiletries, etc.  We strongly encourage patients to leave valuables at home since UCH will not be held responsible for loss of any item while on an admission.  To avoid accidental disposal, do not leave personal items on the food or medicine tray.  Self-administered medications are not allowed while on admission.  Hand over all your medications to the nurses who will then administer them and document as instructed by the doctors.

Meals: It is against the hospital policy to bring food from home part of the fees to be paid at the point of entry is for meal tickets.  Meals are prepared for patients under strict hygienic conditions to ensure that only health and appropriate foods are served to each patient as recommended.

Visiting Hours: General visiting hours are normally from 11.am to 12 noon and 5 p.m to 6p.m everyday. Please note that only two persons per patient are give visiting tallies and by these are allowed at any particular time into the hospital premises.  Visitors are discouraged from loitering around or sleeping on the staircase.  If any relation desires to rest or sleep overnight, there are rented rooms within the hospital at very affordable price please comply strictly with our visiting policy in order to avoid embarrassment.

While on admission on the ward:

  • Follow the instructions of the managing team.
  • Check with the nurse before using any electrical appliance.
  • If you need to get out of bed and you feel weak, ask for help if your relatives is not available.
  • When using he convenience, do not throw any materials other than tissue paper into the toilet.  The sinks and  sluices are meant for liquid materials only. Do not drop any solid object into the sluice or sinks to avoids blockage.
  • Your rights and responsibilities as a patient are displayed on our wards.  Please familiarize yourself with them.
  • Chaplaincy service is available if you think you need spiritual counseling and support.  Let your managing team be aware of you desire.

Be rest assured that management and staff of the hospital will do our best to ensure your comfort and speedy recovery during your stay.

(+555) 959-595-959

Accessing Out-Patient Services

Emergency Services: When coming with emergency conditions, adults should go to our emergency Department while children should be taken to the Otunba Tunwase Children Emergency Ward.  Pregnant women with Emergency Ward. Pregnant women with Emergency conditions presenting between 8am and 5pmshould be taken to the emergency room in the Antenatal Clinic but after 5pm, pregnant women needing emergency attention will be treated at the Emergency Department

Routine Medical Services: All non-emergency conditions with referral letters, [depending on the cases], should go to the appropriate clinic you are referred to namely: Surgical Outpatient [SOP], Eye Clinic, Ear Nose and Throat [ENT], Children Out-Patient [MOP], Antenatal Clinic [ANC], Sexual Transmitted Disease [STD], Haematology Day Care [HDC], Radiotherapy, Dental Center and CTAGC, Most of our clinics are located close to the main gate of the hospital.

If you do not have a referral letter, please go to the Family Medicine Department where initial assessment will be carried out and, if necessary, you will be referred to a specialist clinic in the hospital.

Registration: if this is your first time, please approach the nursing staff at the desk who will give necessary direction and information to enable you register at the Central Health Records Department Payment for registration is done inside the Central Health Records where the registration is carried out.  Thereafter a Records officer will lead you back to your clinic with your new case file.  All you then need to do is to wait for the Nurse [or her assistant] to carry our some preliminary assessment like your weight, height, vital signs, after which you will be led to sit close to the consulting room of your doctor and be invited into the room once it is your turn.  Please be patient and cooperate with our staff.

Follow-up Visit: Follow-up patients ,i.e. those that have been seen before and given appointments need not be register again but should simply submit their blue [appointment] cards to the record officer in the clinics they attend and wait to be called, first by records officer who then hands them over to the nurse and the process continues as above.  Please ensure you arrive at lease 30 minutes before the appointment time written on your blue card.

At the end of your consultation, please go back to the nursing desk again to be directed appropriately.  Proceeding from here depends on any or a combination of the following activities you would have been directed to do by your doctor: [1] carry out laboratory tests [2] go for a procedure including surgery [3] procure medications/drugs at pharmacy or/and [4] be admitted into the wards.  The nurse will furnish you with initial costs of any of the aforementioned activities if they are available to him or her.

Payment for Services: There are several pay po9intws around the hospital to make the settling of your bills as convenient as possible.  Please obtain the costing of any of the services [apart from medications/drugs] from the nurse or any other designated official in the clinic and proceed to pay at the closet pay point.  For medication/drugs, you need to obtain the actual costing from the pharmacist’s desk in the clinic [or Central Pharmacy] before you proceed to pay.  Please ensure you obtain receipts of payment after which you can proceed to access the services, e.g. go back to collect medicines in pharmacy or do tests in laboratories. Our staff, including doctors, nurses, service development officers other clinic assistants are available for guidance and description to various points you may need to visit.  Also you can call the Servicom Officers through numbers displayed in conspicuous places in the hospital if you have complaints regarding any issue about our services.  Before leaving the clinic, please remember to present a slip of your next appointment [which your doctor would have given you] at the records office at the clinic where you were attended to so that your appointment can be appropriately documented.

(+555) 959-595-959

PATIENT’S RIGHTS AND RESPONSIBILITIES

Patients have the right to the following:

  • Considerate and respectful care
  • Be treated with dignity and respect
  • Obtain complete and current information concerning his/her diagnosis, treatment and prognosis in terms that patients can reasonably understand.
  • Obtain copies of their medical reports by applying through the appropriate channels
  • Seek second opinion about their disease or treatment from another Practitioner
  • Necessary information to give informed consent prior to the start of any procedure.
  • Refuse treatment to the extent permitted by law, and to be informed of the medical consequences of his/her actions according to the law.
  • Privacy. The health worker has a duty to sensitise the patient when others are involved. e.g trainees
  • Expect that all communications concerning him/her shall be treated confidentially.
  • Expect that within its capacity, a hospital must make reasonable response to the request of the patient.
  • Reasonable continuity of care.
  • Has the right to receive an explanation on his/her bill regardless of who is paying
  • Know what hospital rules and regulations apply to his/her conduct as a patient.
  • Be informed about what to do in the event of an emergency
  • Freedom of choice except in the case of emergency care
  • Obtain any information as to the relationship of his/her hospital to other health care and educational institutions as far as his/her health is concerned.
  • Know if the hospital proposes to engage in or perform human experimentation affecting his/her treatment.
  • Withdraw their consent and terminate care at any point or get this done on their behalf by the recognized legal guardian or next of kin
Patients have the following responsibilities:
  • To treat all hospital staff with respect and dignity
  • To faithfully undergo the AGREED treatment
  • To follow the health worker’s instructions diligently
  • To take necessary preventive measures in case of infectious disease according to doctor’s instructions
  • To be aware that health workers would endeavour to always act in their best interests. However, being human beings, are susceptible to occasional mistakes and lapses
  • To be aware that ALL procedures and treatment modalities carry varying levels of risk for which health workers are not liable
  • To make payment for the treatment, wherever applicable, to the hospital promptly
  • To respect the competence of the health workers to make professional decisions on patients’ care
  • To be punctual at clinics/hospitals for treatment at the given time
  • To preserve all the records of their illness
  • To keep the Hospital Management informed if change of doctors/hospital is desirable/desired.

(+555) 959-595-959

Mamography

Specialized X-rays of the breast to aid in the early detection of breast cancer. A yearly mammogram is recommended for women age 40 and older.

Reproductive Endocrinology

Care and treatment for couples having difficulties conceiving a child. Conventional therapies such as medication and surgery can help your dreams of parenthood come true. Our partnership with Mayo Clinic allows us to provide referrals when advanced reproductive techniques are required.

Integrative Medicine

Alternative therapies stemming from the premise the mind, body and spirit function as one and addressing all promotes healing.

Chemical Dependency Treatment

Care for people with alcohol and other drug addictions. All treatment plans are individualized, ensuring that each person’s unique needs are met to promote healing and recovery. Dignity and respect are foundational values that guide our work.

Physical Therapy

Therapeutic care to restore movement and function to people disabled by disease or injury. Care may include exercise, training in activities of daily living and education. Our team works in collaboration with other specialties to offer comprehensive care and quickly restore you to your optimal health.

(+555) 959-595-959

DATA PROTECTION & CONFIDENTIALITY

When you are referred to the Hospital and then attend any of our clinics, information is recorded about who you are, about your condition and about the medical care you receive. This information is kept in your Health Care File and we also hold information on computer systems. The information is used to ensure you receive proper care and treatment from us. We will share this information with other staff you would expect to be involved as part of your overall care, including the staff who provide care and treatment in hospital.

The Data Protection Policy of the hospital strictly protects the information we hold about you and only those with the appropriate authority will have access to this information. Everyone working for the hospital has a legal duty to keep information about you confidential and secure.

The following are examples of the uses to which your information may be put:

• To meet a legal obligation e.g. we are required by law to inform the Ministry of Health about births or deaths.

• To help protect the health of the general public, e.g. by notification of certain infectious diseases to the Ministry of Health.

• To carry out clinical audit, which means we compare care and patterns of care within the Hospital. For this purpose registers are kept for patients with particular conditions such as cancer, diabetes, stroke.

• To help train and educate clinical staff.

(+555) 959-595-959

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Integrative Medicine

Alternative therapies stemming from the premise the mind, body and spirit function as one and addressing all promotes healing.

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Serving Humanity With Humility

Get in touch +2347008244357 or info@uch-ibadan.org.ng