Accessing In-Patient Care
ACCESSING IN-PATIENT CARE
The University College Hospital has over 30 wards and more then 800 beds. Most of the wards are identifiable by a descriptive terminology derived from the Wing [East, West, South-East, South-West, West-West and North-West] and the floor [Ground, first, second, third and fourth]on which the ward is situated. For example, South-East 3 [SE3] means the is located in the South-East Wing on the third floor.
Entry into the Wards: Following assessment in the clinics or any of our emergency points, you will be admitted into the ward as directed by the doctor, if the nature of you illness sp indicates. Also those who have undergone surgical operation in our theatres or delivered of babies in the Labour Ward are transferred directly to the wards often after a period of recuperation in the Recovery Room/Intensive Care Unit.
Ward Admission: After the doctor recommends admission, the nurse is informed of this and he/she in turn informs the nurses in the assigned ward so they can prepare to receive you. Thereafter you are expected to pay the necessary fees as detailed out to you by the nurse at the point of admission, following which you will be taken to the ward accompanied by a nurse and a porter. Again, all fees can be paid at any pay-point closest to you. In addition, we have facility for Fixed Admission Deposit in which you can deposit certain amount of money to cover care for a period of 1 day or 1 week or w weeks. With this facility, relatives do not necessarily have to be disturbed for the needs of the patient during the coverage period of the amount deposited. Please enquire further details from the nurse, if you are interested in this facility.
When admitted: A few essential things are necessary for in-patient admission such as change of clothes, toiletries, etc. We strongly encourage patients to leave valuables at home since UCH will not be held responsible for loss of any item while on an admission. To avoid accidental disposal, do not leave personal items on the food or medicine tray. Self-administered medications are not allowed while on admission. Hand over all your medications to the nurses who will then administer them and document as instructed by the doctors.
Meals: It is against the hospital policy to bring food from home part of the fees to be paid at the point of entry is for meal tickets. Meals are prepared for patients under strict hygienic conditions to ensure that only health and appropriate foods are served to each patient as recommended.
Visiting Hours: General visiting hours are normally from 11.am to 12 noon and 5 p.m to 6p.m everyday. Please note that only two persons per patient are give visiting tallies and by these are allowed at any particular time into the hospital premises. Visitors are discouraged from loitering around or sleeping on the staircase. If any relation desires to rest or sleep overnight, there are rented rooms within the hospital at very affordable price please comply strictly with our visiting policy in order to avoid embarrassment.
While on admission on the ward:
- Follow the instructions of the managing team.
- Check with the nurse before using any electrical appliance.
- If you need to get out of bed and you feel weak, ask for help if your relatives is not available.
- When using he convenience, do not throw any materials other than tissue paper into the toilet. The sinks and sluices are meant for liquid materials only. Do not drop any solid object into the sluice or sinks to avoids blockage.
- Your rights and responsibilities as a patient are displayed on our wards. Please familiarize yourself with them.
- Chaplaincy service is available if you think you need spiritual counseling and support. Let your managing team be aware of you desire.
Be rest assured that management and staff of the hospital will do our best to ensure your comfort and speedy recovery during your stay.